Office Hours
The Pass Control Office is run by an appointment-based system.
Invitations for online appointment booking will be sent via email directly to the applicant when their application progresses to a stage where an appointment is necessary.
The email and voicemail for the Pass Control Office is monitored Monday-Friday. If there is an urgent request, please reach out via email as special arrangements are a possibility. TBIAAI will respond as soon as possible.
If you are returning a RAIC, Temporary Pass or AVOP card, we offer a secure drop-off box outside the Pass Control Office which is available 24 hours a day, 7 days a week.